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Shipping & Returns

Returns Policy

60-DAY RETURN GUARANTEE
Should any item fail to meet your expectations, simply return it within 60 days in a new and unused condition and we will gladly exchange it or refund your merchandise price. Shipping and Processing charges still apply.

Shipping

We are pleased to offer USPS and UPS shipping options to the United States and Canada via chefspecialties.com. Products will be shipped best-way ground, unless specified by the buyer. This is accomplished by selecting one of the shipping methods available at checkout. Additional options for international shipping are available, please contact us.

Conditions of Use

Warranty

Lifetime Warranty on Pepper Grinding Mechanism

The grinding mechanism of this pepper mill has a Lifetime Guarantee. This guarantee does not cover breakage or other damage due to improper use, negligence, accidents or alterations. This guarantee does not cover cracked or broken bodies of acrylic or wood pepper mills. Improper use includes grinding salt and/or other spices or products.  This guarantee does not cover the finish. The guarantee is void if anyone other than Chef Specialties Company, or its authorized repair stations has repaired a pepper mill.  This guarantee gives you specific legal rights, and you may also have other rights that vary from state to state.

Lifetime Warranty on Salt Grinding Mechanism
The grinding mechanism of this salt mill has a Lifetime Guarantee. This guarantee does not cover breakage or other damage due to improper use, negligence, accidents or alterations. This guarantee does not cover cracked or broken bodies of acrylic or wood salt mills. Improper use includes grinding pepper and/or other spices or products.  This guarantee does not cover the finish. The guarantee is void if anyone other than Chef Specialties Company, or its authorized repair stations has repaired the salt mill.  This guarantee gives you specific legal rights, and you may also have other rights that vary from state to state.

Limited Guarantee on Grinding Mechanism of Electronic Pepper Mills
The grinding mechanism of all electronic pepper mills carries a Limited One-Year Guarantee to be free from defects in material or workmanship.  This warranty does not cover problems resulting from abuse, neglect or failure to follow the usage instructions.  Damage to the body and finish is not covered.  The product is not warranted for commercial use. The guarantee is void if anyone other than Chef Specialties Company, or its authorized repair stations has repaired the pepper mill.  This guarantee gives you specific legal rights, and you may also have other rights that vary from state to state.

To Make a Claim
Final decisions for all claims under this guarantee will be the responsibility of Chef Specialties Company.
To make a claim under this guarantee, the pepper mill must be sent in for inspection to Chef Specialties Company, 411 W. Water Street, Smethport, PA 16749-1199.  Sender must pay USA Postage, UPS or any other costs incurred in returning pepper mills for inspection, repair or replacement.  This guarantee gives you specific legal rights, and you may also have other rights that vary from state to state.

Please navigate to our Product Tips page for care and use instructions and answers to common trouble shooting questions.

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